SHIPPING AND DELIVERY TIME

We aim to dispatch all orders within 48 hours from our London HQ. If there is a delay for any reason, we will let you know by email. During peak times (public holidays, promotions, Black Friday & Christmas) orders may take slightly longer to reach you than the time frames listed below:

SHIPPING

Free Shipping on US orders over $35

Free Shipping on CAD orders over $100

Free Shipping on International order over $150

We offer shipping to ALL countries

If your country is not listed above, to get the shipping rate for your country please add items to your cart and estimate shipping here. 

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

**Orders received at our fulfillment center will ship within 1-10 business days

***Free standard shipping valid on orders of $35 or more in the U.S. please note minimum purchase amounts do not include taxes or gift wrapping charges. See table above for shipping details.  

NOTE: For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery. 

SHIPPING LOCATIONS

All merchandise ordered can be shipped to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. Please note we also do offer international shipping.  We also ship merchandise ordered to all Canadian provinces and territories.

TRACKING INFORMATION

You can track your order at any time online via our Order Status page. You will need to log into your account to track your order. You also can track your order by clicking on the tracking link included in your shipping confirmation email. 

PROCESSING TIMES & SHIPPING DATES

All orders ship Monday – Friday, excluding federal holidays within the United States. Orders will be processed within 1 – 10 business days.

Packages do not ship from our distribution centers on the following holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• President’s Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas

For packages shipped to Hawaii & Alaska, P.O. Boxes and APO/FPO/DPO Military Addresses using USPS Priority there are additional holidays in which packages do not ship from our distribution centers including: Martin Luther King Jr. Day, President’s Day, Columbus Day.

SOME ITEMS MAY SHIP SEPARATELY

All US and international orders are shipped from our US distribution centers and all Canadian orders are shipped from our Canadian distribution centers.  You will receive notification via email if your order is being split into multiple shipments. There is no additional shipping fee when your order is split into multiple shipments. Alternately, we may combine multiple orders into one shipment.  Also due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

SHIPPING TO MULTIPLE ADDRESSES

We currently do not ship orders to multiple addresses.

SHIPPING ADDRESSES

It is the responsibility of the customer to provide the correct address when checking out on our website.  Once a package has been shipped out we will be unable to change or update a shipping address.  If there is any issues with the shipping address on your order please contact our customer service team here as quickly as possible.  

ITEM AVAILABILITY

OUT OF STOCK

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is “Out of Stock” will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled. That item will be cancelled, and you will not be charged for that item.

SHORT SHIPMENT

A “short shipment” occurs when we ship to you fewer items than the items for which you initially were able to place an order. For example, we may ship to you only two of a certain item even though you placed an order for three. If this happens, we will notify you as quickly as possible if we will be able to ship the remaining items later, or if we will have to cancel them.

PRE-ORDERING

You may be able to “pre-order” some items that are not yet available for immediate delivery. The “Pre-Order” message will appear on the product detail pages. A credit card is required for pre-ordered items, and your credit card will be charged when you pre-order items.  Your pre-order items will ship once they have come back in stock. 

CUSTOMS & DUTIES

International orders (outside of United States / Canada) may be subject to custom and duty fees, please consult your local import regulatory body for applicable fees.  These fees are not paid to Eternal Jewelry or set by Eternal Jewelry.  These charges vary depending on your location and must be paid by the recipient of the parcel. If you are unsure about this, we recommend contacting your local customs office so you’re not faced with any unexpected fees.